Welcome to the Tree Of Knowledge

You will be invoiced on the 1st of each month for only the services we have already completed the prior month, there is no pre-paying. Payment is due the 7th by either cash directly to your service tech at a scheduled service before the 7th or by paying through your portal with a credit or debit card.

The policy is such-

If you are displeased with any service and wish to no longer receive it, just cancel it from your client portal. We do ask that you cancel the day prior to the service if possible.

Below is a list of all products used and links to information about these products.

• For sanitizing tools and foot ware, we use Viking Pure Hypochlorous Solution.  You can learn more here  https://vikingpure.com/wp-content/uploads/2025/12/Benefits-of-Viking-Pure-Disinfectant.pdf

• For whole yard or run/kennel sanitizing/ deodorizing, we use Wysiwash, which you can read about here-      https://www.wysiwash.com/

• For deterring dogs from chewing the Protection Charms, we use Bodhi Dog all natural no chew spray. Here is the info on that  https://www.thebodhidog.com/collections/training-aids/products/all-natural-pet-hot-spot-spray

• We BioLogic Scanmask nematodes, you can learn more about these great little critters here  

         https://soundhorticulture.com/pages/beneficial-nematodes-guide

And our fantastic waste bags are made by G.A.S., heres the link to their store where you can find out more about their mission to help Soi Dog Foundation, another TRUELY amazing organization ❤️ 

https://www.amazon.com/stores/GAS/page/85C2CEC1-B5D5-4A2C-9223-C205CD14B455

Yes, to the best of our ability we will try to maintain consistency in the days we are there for recurring services.  

If we miss something, shoot us a text with photo and your next visit is on us. But beware to those who are not careful with this trust, Fairy Dogs can smell a rat 😉

Yes, moderate to heavy rain or inhospitable winter conditions may delay your service to the next day. 

In your client portal you can add any service to an already scheduled service provided there is time available directly following the scheduled service. 

We make a scent trail with plain water and our freeze dried treats. We boil the treats and use the water to spray a trail of whatever flavor you have picked. The scent liquid is kept refrigerated until use to ensure freshness and all equipment used for application is cleaned and sanitized daily.

The scent trail is laid before cleaning to ensure it doesn't cross any waste and we are careful not to step into the path once its been laid. 

To get your discount, make sure to answer the discount eligibility question in the client portal info section. Your solemn vow that you are being honest about your eligibility will be required to receive your discount. You are trusting us, we will trust you. 

Make sure to fill out the rescue dog/s question in the client portal info section. Also please include a photo of your rescue dogs adoption, which can be your official photo at the shelter or your first pic with your sudden new family member you obtained from the wild. Photo can be added to dogs portal info.

Yes, if you have multiple visits scheduled in one week and you cancel a visit of your scheduled service, the rate of the other visit/s for just that week will increase to reflect frequency pricing. 

 The exception are clients who are scheduled for both main services and only cancel one.

If you are using a Package bundle and cancel one of your services, you will lose your Package pricing for that weeks services but will not be charged for the cancelled service itself.